TELECEL Zimbabwe on Wednesday opened a new branch in Victoria Falls, before the United Nations World Tourism (UNWTO) Organisation General Assembly opening in the resort town.
The new branch is better located and more spacious than the former one. It is the ninth new branch that Telecel has opened in recent months.
Officially opening the branch, Telecel Zimbabwe customer operations director Zodwa Chinyenze said Telecel had been working on enhancing and improving the service it provides in Victoria Falls for the benefit of both delegates to the UNWTO assembly and other visitors to the Victoria Falls and its people. She said the technical improvements effected by Telecel in Victoria Falls and surrounding areas were intended to provide lasting high quality mobile voice and data connectivity.
“The opening of this branch is part of our efforts to further improve the service we offer in this town,” she said.
“The branch is more spacious and more conveniently located than the one it replaces.
“It is also part of our efforts to extend and improve our branch network.
“This branch is one of nine new branches Telecel has opened recently. By the end of the year we expect to have opened a further five new branches. The new branches, intended to bring our operations closer to the people, coupled with our new state-of-the-art call centre in Harare — where calls are generally answered within three rings — should make it easy for our customers to obtain assistance whenever they need it.”
Chinyenze said Telecel’s lighting up of the Victoria Falls bridge between Zimbabwe and Zambia would serve as a semi-permanent reminder of the UNWTO assembly, since Telecel had committed itself to lighting up the bridge for the next 15 years.
“The bridge illumination, which has 1,8 million colour options, should be spectacular,” she said.
“It will add to the natural beauty of the Victoria Falls, making the bridge visible from both Zimbabwe and Zambia even at night.”
She said the bridge, which had stood the test of time, was symbolic, reflecting the strong links that exist between Zimbabwe and Zambia.