HARARE, Jan. 12 (NewsDay Live) — The Judical Service Commission says it plans to accelerate performance management systems and technology in the new year, signalling a shift toward results-driven justice delivery anchored in digital reform.
Speaking at the official opening of the 2026 Legal Year, Chief Justice Luke Malaba said the JSC was transitioning from reform planning to measurable performance, following the completion of its 2021–2025 Strategic Plan which targeted to digitize its systems.
Malaba said the final year of the strategic plan marked a turning point in modernising court operations and strengthening public confidence in the judiciary. He cited court digitisation and performance management as the most significant milestones, alongside the decentralisation of judicial training and the rollout of the Integrated Public Case Management System (IPCMS), a digital platform designed to streamline court processes and reduce delays.
“The accomplishments realised under the strategic plan lay a firm foundation for the new strategic planning cycle. These reforms were made possible through sustained cooperation among justice sector institutions, development partners and the public,” Malaba said.
He added that 2025 was also a year of reflection, with reviews and stakeholder consultations consistently showing that collaboration across the justice delivery system was central to the progress recorded over the five-year period.
“The adoption of performance management and technology is a constitutional imperative. Judicial authority derives from the people of Zimbabwe and must be exercised efficiently, impartially and without delay, in a manner that safeguards human rights, freedoms and the rule of law,” Malaba said.
He said the next phase of reforms will focus on accountability, ethical governance and service quality, ensuring that digital innovation translates into tangible improvements in the everyday experiences of court users and strengthens trust in the justice system.
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