ZIMBABWE’S giant mobile telecommunication firm Econet, has dispatched engineers in Bulawayo to investigate problems which have been bedevilling its network resulting in constant breakdowns in the past few weeks, an official has said.
There has been public outcry in Bulawayo and its hinterlands due to what is viewed as a general weak Econet signal with customers battling to make calls.
A number of Econet subscribers accused the country’s leading mobile telecommunications firm of short-changing them.
“What Econet is doing is not fair. Why are they not rectifying this simple problem? I used to enjoy their services, but what is happening now is mind-boggling,” one Bulawayo resident fumed.
Another subscriber said she had been failing to recharge her mobile phones as well as connecting to other networks.
“We appeal to Econet to fix the problem as a matter of urgency. Some of us have been failing to make calls especially during the evening between 6pm and 9pm. You cannot even connect to the Internet,” the subscriber said. Contacted for comment, the Econet’s communications manager Rangarirai Mberi said they had sent their engineers to Bulawayo to investigate the problem.
“I have referred this to our engineers who are investigating it with urgency,” he said.
The Econet central officer, who identified himself as Golden Mawutsa, said their engineers were already on the ground assessing the situation and they hoped to rectify it very soon.
“They have been to areas such as Nketa, Bellevue, Bradfield and Kumalo assessing the situation and some problems have been sorted out,” Mawutsa said.